Shipping policy

This policy describes how we ship your order. Nothing in this policy limits, excludes, or replaces any non-waivable right you may have under the consumer protection laws of your country of residence.

Delivery times

* UK, US: 5–8 business days
* EU, Canada, Australia: 7–15 business days
* New Zealand, Switzerland, Martinique, Denmark: 10–20 business days
* Norway, Sweden, Finland, UAE: 15–25 business days

Delivery times above refer to shipping transit only. Please allow up to 2 additional business days for order processing before your order is dispatched.

Shipping conditions

* The shipping cost is 10€, though ANAI may, from time to time, offer free shipping.
* You must ensure that the shipping address is correct and the contact phone number is valid.
* The shipping company will attempt delivery to the address provided at checkout. If this isn't possible, you agree to collect your order from the pickup point and within the time window indicated by the carrier, following that carrier's standard collection rules. If you're unable to collect it in time, the order will be returned to us and we will arrange redelivery.
* You agree to accept delivery of your order. Declining delivery does not entitle you to a refund.
* PO Boxes: we prefer not to ship to PO Boxes, as delivery cannot be guaranteed. A package is considered delivered once it's deposited in the box. If you choose delivery to a PO Box, you assume that risk — though you'll still receive a tracking number, and delivery times remain the same.
* The delivery times above are our standard estimates. They may occasionally be affected by unforeseen circumstances beyond our control, such as extreme demand peaks (for example, Black Friday, when carrier networks across the industry become temporarily saturated).
* You can track your shipment using the tools on our website, or email us at hello@anaicollection.com for more information about your delivery.

Customs

Import duties and taxes are fully prepaid on every order, worldwide. The price you pay at checkout is the final price — you will not be charged any additional customs fees, import duties, or handling charges upon delivery, regardless of your delivery country.

Shipping incidents

* If your shipment is returned because of an incorrect address or a missed collection window, we will arrange redelivery. Please note this can take longer than a standard delivery, as carriers are typically slower to process this type of incident.
* If your shipment is lost or misplaced in transit, we will send you a replacement at no extra cost.
* If the carrier delivers your order to the wrong address, we'll guide you through filing a claim directly with them, by email or through their website. Once you share proof of that claim with us, we'll send your order again.